Manager, Test Engineering (Hardware, Firmware, Software)

Shure is looking for a Manager, Test Engineering that will focus on product testing, encompassing Hardware, Firmware, and Software.

Would you like join a team who specializes in Product and Software testing to ensure quality assurance of our industry-leading audio products? Then this exciting role is for you!

Shure has a range of exciting projects in the pipeline, and we are seeking a leader in this space to manage a team of Test Engineers in the Chicagoland area who will play a crucial part in our quality engineering initiatives.

This role will be onsite with flexibility at our Skokie, IL location.

• Conferencing Ecosystem Experience: Demonstrated experience and expertise in the wider conferencing domain. Your in-depth knowledge will be crucial in ensuring our testing strategies and processes are aligned with the unique challenges and requirements of conferencing environments. Your specialized skills will help us deliver flawless communication solutions that meet and exceed customer expectations.
• Passion for Quality Excellence: You have an unwavering dedication to delivering top-notch products. If you thrive on the relentless pursuit of uncovering customer-impacting defects and take pride in your attention to detail, this is the perfect role for you. Your passion for quality will be the driving force behind our exceptional product standards.
• Innovative Problem-Solving: Do you have a knack for finding hidden issues and creative mind that can see through the complexities of embedded products? We're looking for someone with a talented mind that can rapidly and effectively identify defects, ensuring our products perform flawlessly. Your creativity and intelligence will be key assets in our quest for perfection.
• Outstanding Skills: Clear and accurate communication is the cornerstone of successful product development. You should be able to articulate defects and product behavior with clarity and precision to your team. Your ability to convey crucial information effectively will ensure seamless collaboration and high-quality outcomes.
• Self-Driven and Motivated: Imagine a role where your self-motivation and drive are not just appreciated, but essential. As a leader, you will take charge from reviewing requirements to delivering the finished product, all with minimal supervision. Your intrinsic motivation and ability to thrive in a fast-paced environment will be pivotal to your success and ours.

Key Responsibilities:

• Customer Focus: Align testing strategies with customer needs, ensuring the delivery of top-quality and timely products.
• Masterful Test Planning: Craft detailed, comprehensive, and meticulously structured test plans and test cases.
• Innovative Test Execution: Design, develop, and execute both manual and automated test cases with creativity and precision.
• Technical Leadership: Apply your extensive knowledge in test engineering to guide and support your team effectively in technical discussions and decision-making processes.
• Team Development: Foster an environment of continuous improvement and learning, providing mentorship and guidance to your team members.
• Project Management: Lead and manage testing projects to achieve superior outcomes within set timelines, maintaining a results-driven approach.
• Proactive Problem-Solving: Anticipate and address challenges promptly, ensuring project continuity without compromising quality.
• Effective Communication: Communicate complex technical concepts and strategies to your team and stakeholders, ensuring alignment with broader objectives.
• Strategic Execution: Support strategic planning and execution efforts per the department’s objectives, demonstrating a strong bias for action.

• Bachelor’s degree in engineering, Computer Science, or a related field; a master’s degree is preferred.
• A minimum of 7 years of total experience in quality engineering, system testing, or a related technical field. About 2+ years in a quality leadership role leading and growing a geographically dispersed team.
• Extensive experience with conferencing platforms and applications.
• In-depth understanding of conferencing system architectures, protocols, and integrations.
• Proven experience in testing and ensuring the quality of system solutions, including functional and non-functional test coverage.
• Audio Quality: Expertise in testing and validating audio quality, including noise cancellation, echo reduction, and audio clarity in various scenarios.
• Camera Quality: In-depth knowledge of camera technologies and experience in testing camera quality.
• Video Quality: Proficiency in assessing and ensuring high video quality, including resolution, latency, and smoothness of video streams, as well as optimizing video performance for different network conditions.
• Familiarity with conferencing hardware and software interoperability issues and solutions.
• Ability to develop and execute comprehensive test plans that address the unique requirements.
• Experience in troubleshooting and resolving complex issues in live environments.
• Demonstrated ability to collaborate with cross-functional teams, including developers, product managers, and support engineers, to enhance products.
• Experience with agile methodologies and using AI tools and frameworks.

Applicants for this position must be currently authorized to work in the United States on a full-time basis. Shure will not sponsor applicants for this position for work visas.

WHO WE ARE
Shure’s mission is to be the most trusted audio brand worldwide – and for nearly a century, our Core Values have aligned us to be just that. Founded in 1925, we are a leading global manufacturer of audio equipment known for quality, reliability, and durability. We engineer microphones, headphones, wireless audio systems, conferencing systems, and more. And quality doesn’t stop at our products. Our talented teams strive for perfection and innovate every chance they get. We offer an Associate-first culture, flexible work arrangements, and opportunity for all.

Shure Incorporated is headquartered in Niles, Illinois, with remote and hybrid opportunities throughout the United States. We have more than 35 regional sales offices, engineering hubs, and manufacturing facilities throughout the Americas, EMEA, and Asia.

THE MIX MATTERS
Don’t check off every box in the job requirements? No problem! We recognize that every professional journey is unique and are committed to providing an equitable candidate experience for all prospective Shure Associates. If you’re excited about this role, believe you’ve got the skills to be successful, and share our passion for creating an inclusive, diverse, equitable, and accessible work environment, then apply!

WE GOT YOU - Our Benefits

At Shure, we prioritize the well-being of our associates. We offer competitive rewards packages that address physical, mental, financial, and overall well-being. Our benefits include retirement savings plans, generous paid time off programs, employee discounts, professional development opportunities, work-life balance initiatives, employee recognition programs, commuter benefits, employee assistance programs, and volunteering/community involvement opportunities. To learn more, visit our careers page at www.shure.com/careers.

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